1. Information We Collect
When you contact us or book a service, we collect only the information needed to arrange your care:
- Booking and contact forms: patient name, phone number, city/area, and the service you need (for example, home nursing, physiotherapy or lab tests at home).
- WhatsApp chats: messages you send us when booking or asking questions, including any details you choose to share about the patient's needs.
We do not ask for bank details, passwords or other sensitive credentials through our website.
2. How We Use Your Information
We use your information only for the following purposes:
- Arranging and confirming nursing visits and other home-care bookings.
- Contacting you by phone, WhatsApp or email about your booking, schedule changes or follow-up care.
- Improving our services and responding to your questions.
We do not sell, rent or share your personal information with third parties for their own marketing purposes.
3. Google Analytics
We use Google Analytics to understand how visitors use our website (for example, which pages are visited most). Google Analytics collects anonymised usage data through cookies. You can control cookies through your browser settings.
4. Google AdSense and Advertising Cookies
We use Google AdSense to display ads on our website. Google uses cookies, including the DART/DoubleClick cookie, to serve ads to you based on your visits to this website and other sites on the internet. You may opt out of personalized advertising by visiting Google Ads Settings at https://www.google.com/settings/ads.
Third-party vendors, including Google, may also use cookies to serve ads based on your prior visits to our website.
5. Data Retention
We keep booking and contact records only for as long as needed to provide your care and handle follow-ups, after which they are deleted or anonymised.
6. Data Security
We take reasonable steps to protect your information from unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.
7. Your Choices
You may ask us at any time to correct or delete your personal information, or to stop contacting you for non-essential purposes, by messaging us on WhatsApp or emailing us (details below). We will act on your request promptly.
8. Children's Privacy
Our services are arranged by parents, guardians or family members. We do not knowingly collect personal information directly from children under 13.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
- WhatsApp: 0308 3688218
- Email: info@fatimanursingcare.com
We provide services across Karachi, Lahore, Islamabad and Hyderabad.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.